Buy Online Pickup In Store or Curbside (2024)

Get the Designs You Love in 3 Easy Steps

Buy Online Pickup In Store or Curbside (1)

1.
Buy Online

Select Pick Up at Your
Favorite Store in Checkout*

Buy Online Pickup In Store or Curbside (2)

2.
Get Notified

When It’s Time to Head to the Store
We'll Send an Email

Buy Online Pickup In Store or Curbside (3)

3.
Pickup

Choose from In-Store or
Curbside at Select Stores

Curbside Pickup Available

*Select Stores

How It Works

Buy Online

Select Pick Up at Checkout

Head to the Store

After You Recieve the Order Ready Email

Call on Arrival

To Let Us Know You’re Here

Show Valid Photo ID

and Pop Your Trunk or Open the Rear Door for Delivery

Frequently Asked Questions (FAQs)

How do I place a Buy Online, pickup In Store Order using Curbside Pickup?

Find an item and select metal, color, size and quantity (if applicable). Select Find Store on the item’s page to check availability near you. Your set store will be the default store for pick up. You can also select Change Store to browse nearby store pickup locations or enter a city, state or ZIP to search for additional stores. In your Cart, select Pick Up as your delivery method. Proceed to secure checkout and submit your order. Wait until you receive a pickup notification email before you go to the store to pickup your item. If available at your selected store Curbside Pickup location details will be included in your Order is Ready for Pickup email.

How Does Pickup Work?

Park in the designated curbside pickup location or close to the door and call the phone number in your order confirmation email upon arrival. We will ask you for your make, model and color of your vehicle and license plate number so we can find you easily when we come out.

Show a valid I.D. We want to make sure your order gets to you, so please make sure you have your valid, government-issued picture ID with the first and last names matching the name and billing address on the order. If someone else comes to pick up your curbside order, they must present a government-issued ID and a copy of the order confirmation. Have questions? Call your store to confirm.

Pop your trunk or have back seat door open. We’ll place your order and receipt in your trunk or back seat. We regret that we cannot open packaging or show you jewelry in the parking lot.

Please pick your order up within 7 days. If you have any questions, feel free to call ahead during our business hours.

Which Services are Eligible for Curbside Pickup?

We are unable to offer products with engraving for Curbside Pickup at this time.

Please note: Curbside Pickup services do not include soldering, cleaning, repairs, returns or exchanges.

Can I Send a Family Member or Friend to Pick Up My Curbside Order?

If someone else comes to pick up your curbside order, they must present a government-issued ID and a copy of the order confirmation. Thank you for understanding.

How Long Will You Hold My Order?

Your order will be held up to 7 days for pickup at which point your order will be cancelled. At this point no further action is required on your part. You will not be charged until your order has been picked up.

If an Item is Not Available at My Preferred Location, Can I Select Multiple Stores for the Same Order?

No, the process for checking to see if the inventory is available only checks one unique store. However, you can simply change the pickup store location to another store to see if all the items are available at that alternative location.

Can I Split the Items on My Order and Curbside the Ones That Are Available at My Preferred Store and Have the Remaining Items Shipped to My Home or a Gift Recipient?

No, we are unable to split shipments for store pickup and ship to single or multiple addresses at this time.

What If I Placed an Order for Order Online and pickup in Your Store After the Store Was Closed?

Your order will be packed and ready for pickup the next day the store is open for curbside. We will send you an email as soon as it is ready.

What Happens if There is a Problem With My Order?

If for some reason the store is unable to service your request, within 4 business hours you will receive an email from one of our Customer Service representatives informing you of the issue and how you would like to disposition your order.

How Do I Return My Purchase?

You may come in the store to make a return. It is not possible to conduct returns via Curbside Pickup.

How Do I Cancel My Purchase?

To cancel an order placed using Buy Online, Pick-Up in Store, contact our Customer Service Department for assistance at 1-800-283-1770 Monday through Friday from 8 a.m. to 8 p.m. (CT), Saturday 9 a.m. to 5 p.m. and Sunday 12 p.m. to 6 p.m.

Buy Online Pickup In Store or Curbside (2024)

FAQs

What does in-store or curbside pickup mean? ›

Curbside pickup is a service offered by retailers where a customer places an order online and drives to their local store to pick it up. The customer parks in a designated area near the store entrance, and when the order is ready, a store associate brings the customer's order out to them.

What is the difference between store pickup and curbside pickup? ›

Curbside pickup refers to the process of ordering food in advance and then receiving it at a designated time from a designated spot, such as the restaurants's curbside location. This is typically faster and more convenient than in-store pick-up, since you don't have to go inside the store to get your items.

What does curbside mean online? ›

Curbside delivery is a way of getting orders out to your customers with little or no in-person contact — usually (you guessed it) at the curb or in your parking lot. Customers order online or over the phone, then drive to a designated parking space outside your store to pick it up.

What is the biggest benefit to curbside pickup? ›

Streamline operations. One of the biggest perks of curbside pickup is how streamlined the process is. There's no need for customers to spend time in the store shopping.

What does curbside only mean? ›

Meaning of the term

The term means that a certain item is not delivered to the customer's home or property, but only to the front of the property, such as on the sidewalk. This is also where the term "free curbside" comes from. In most cases, the model is used for deliveries by a freight forwarder.

What is the meaning of curbside? ›

: the side of a street or other paved surface bordered by a curb (see curb entry 1 sense 1a) parked on the curbside. often used before another noun.

What are the benefits of store pickup? ›

In-store pickup lets shoppers do what they want, when they want, and how they want when it comes to picking up the package. Implementing in-store pickup as an available shipping option eventually lures customers to the actual brick and mortar store, where customers can be stimulated to purchase additional items.

What does pick up in store mean? ›

a way of buying something in which you order and pay for it on the internet, then collect it yourself from a store: Some items drop in price only when you select in-store pickup. Offering store pickup for online orders gives your local customers a convenient alternative to shipping.

Is curbside pickup profitable? ›

It's worth noting that the average order value for pick up in 2021 was 23% higher than for delivery (Brick Meets Click, eGrocery Performance Benchmarking 2021, Part 1: Topline Findings, January 2022). Plus, many online shoppers are willing to pay more for items than in-store shoppers.

What is the difference between curbside pickup and click and collect? ›

After understanding “what is curbside pickup?”, you'll find it's not much different from click and collect. Both are popular delivery methods for online purchase, pick up at the store. Both require retail staff to pick and pack orders. However, the main difference is labor costs after the order is packed.

What does item will be delivered curbside mean? ›

Curbside delivery service provides delivery of your item(s) to the curb at the end of your driveway. This service does not include set up or assembly of items or removal of packaging materials. Your item will be shipped to a local delivery terminal.

What does curbside mean on Amazon? ›

2 minutes remaining. A: Curbside is an exterior delivery and also is the least expensive level of truck delivery. Delivery agents will unload your items from the truck but will not move the items inside your house or business. Contact seller (us) to get quotation for inside delivery or white glove delivery.

What is the purpose of curbside pickup? ›

Convenience: Many customers choose curbside pickup because of how it better caters to their lifestyle than other fulfillment options. While it is helpful for customers with busy schedules or limited free time, it also benefits people with young children, limited mobility and those purchasing larger or bulk items.

What is the curbside pickup strategy? ›

The process of curbside pickup involves the customer placing an order, the retailer preparing the order, and the customer driving to the store and parking in a designated curbside pickup area.

Should I give a tip for curbside pickup at Walmart? ›

Do You Tip for Curbside Pickup at Walmart? While tipping for curbside pickup is not required, it is always appreciated. If you feel that you have been provided with exceptional service, feel free to leave a tip in gratitude.

What does curbside mean at Walmart? ›

Walmart Curbside Pickup: For those who prefer a more direct approach, the curbside pickup option is available. Once your pickup orders are ready, Walmart employees will bring your grocery orders directly to your vehicle at the local store pickup location, ensuring a seamless and convenient experience.

What does curbside pickup mean at Home Depot? ›

If you requested Curbside Pickup, park in the designated Curbside Pickup parking spots at The Home Depot store you selected, and check-in to your curbside order via The Home Depot Mobile App. Remember to bring your identification. Curbside Pickup is only available through the Home Depot mobile app for iOS and Android.

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